Author: Sam Waterson

The Value of Friction in the Admission Process

written by Sam Waterson

This article from Benedict Evans (a mobile expert at Andreesen Horowitz) caused me a swell of thinking about where we place cognitive overhead on our audiences. In it, he talks about how devices like the Amazon Echo, the Apple Watch and Google Home are meant to reduce (or remove) friction for consumers by eliminating traditional…Read more

Indecision, Indecision

written by Sam Waterson

With May 1 in the rearview, most institutions are carefully calculating the incoming class for the fall. “Carefully optimistic” is what we’re hearing from most of our clients; moderately sure of the current count, but uncertain of what the summer will bring, both good and bad. While the reasons for confidence heading into the summer…Read more