Insights

We collected snippets of our own perspectives, rather than write from a single point of view. Our collective ability to see from multiple vantage points is one of our strengths. We hope you will be inspired to look deeper to see which ideas, opportunities or new considerations you can unearth and employ at your own campus.

Almost every client we speak with right now is in the midst of creating, evaluating or focusing on scenarios to describe the path forward when limitations are lifted post-pandemic. Without knowing specific dates, details about anticipated economic recovery or ongoing health-related behavioral guidelines, we’re hearing from campus administrators who are stymied. We’ve been advising that…Read more

I’ve made fun of how many emails and spot ads begin with “in these unprecedented/uncertain/challenging times,” and I’m fairly tired of hearing that expression. It’s time to move on to what’s next. Assuring your customers at this critical moment will help everyone do so. At this time of year, even when you’re not facing challenges…Read more

Among the key questions for marketing leaders in planning for the financial ramifications of COVID-19—is marketing at your institution output-oriented or outcomes-oriented?

I’m guessing you don’t need one more person telling you how to manage through the COVID-19 pandemic or the economic downturn. I’m also guessing you’re close to your wit’s end wondering exactly what to do right now. The unknowns may be keeping you up at night. The knowns may be upsetting your stomach. My inbox…Read more

There’s been a lot of discussion about postponing commencements ceremonies or moving them online during the current pandemic. The need for rites of passage is a real one, one all humans have. And, really, our campuses need them, too. The need for communal activities marking important moments doesn’t stop even when we have to remain separated. We might even need them more than ever.